Verizon DSL is not A+ certified. They know nothing about computer repair. They merely read from a script. I found this out after they lied to me and started to mess up my computer, which I straightened out luckily.
I would not recommend Verizon DSL to anyone! They need to go out of business. In the near future, I am looking at switching to another ISP. I do not understand why Verizon HQ even allows this. It is so strange. Is Verizon trying to save money or what? They will be losing $$$ if they are not more careful in the future.